Welcome to Citizens Advice Wirral


Citizens Advice Wirral are pleased to continue to deliver information and advice to Wirral residents.

Our Ask Us Wirral information and advice service is being delivered by phone or email and includes specialist benefits, debt and housing advice. 

To access Ask Us Wirral phone 0808 2787848 Please note the phone lines are likely to be busy and you may need to leave a message and our team can get back to you.

If you can’t get through on our local number, you can try national Citizens Advice number 0800 144 88 48  textphone: 18001 0800 144 8884.


For Information about sick pay, your rights if you are off sick, self-isolating or home working and other useful information about what Coronavirus what it means to you go to www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

If you have now become unemployed or are self-employed but your income has dropped please call our Help to Claim team on 0800 144 8 444

Our Social Prescribers will continue to provide wellbeing support over the phone and by email (not shopping/picking up prescriptions). To access support from our Social Prescribers email social@citizensadvicewirral.org.uk – details above.

If you are experiencing difficulties in accessing food, Wirral Borough Council has lots of information available about what support there is locally. You can access this support by either visiting www.wirral.gov.uk/foodhelp , to submit your details online using a simple form or call the Wirral Coronavirus Helpline 0151 666 5050, Monday to Friday, 9am to 5pm. If you would like one of our team to help you access this support, please call on  0808 2787848

Please regularly check our website www.citizensadvicewirral.org.uk for further information.

Wirral InfoBank, the online resource to help you find support services near you.  They are here to support Wirral residents requiring advice, guidance and additional help during this ongoing and difficult coronavirus (COVID-19) crisis.

You can find them online here Wirral Info Bank and on Facebook and Twitter