Citizens Advice Wirral launches campaign to expose scammers’ tricks

Citizens Advice Wirral is urging people in Wirral to spread the word about scams and expose the tactics of fraudsters to protect others.

Citizens Advice Wirral is launching Scams Awareness Month on 1 July to help stop people falling prey to scams by following a three-step rule – get advice, report it, and tell others about it.

It comes as national research by Citizens Advice finds scammers are using a variety of tactics to get people to part with their cash, with people losing an average of £2,500 across all types of scam.

Scam methods include vishing whereby scammers cold-call people in a bid to get their bank details, and offers of fake services, such as telling people their computer has a virus which they can fix remotely.

Investment scams carried the highest price tag, with people investing in fake diamonds or bogus stocks and shares losing of on average £20,000 each.

Citizens Advice Wirral is warning people to be on guard and watch out for the different methods used by fraudsters, from doorstep selling of counterfeit goods to demands for upfront payments for services that never materialise.

Carol Johnson-Eyre, Chief Executive of Citizens Advice Wirral said:

“Scams are not a minor blight, they heap misery on people and in some cases can lead to financial ruin.

“Fraudsters use sophisticated techniques to con people and because they vary their methods, it can be tricky to spot when something is a scam. If you come across something that seems suspicious, seek advice so you don’t put yourself at risk.

“It’s vital to report scams and spread the word so we can clampdown on con artists and stop others falling into the same traps.”


Eight common scams reported to Citizens Advice are:

  1. Investment – victims are persuaded to invest money into fake ventures and are then unable to get their money back.
  2. Fake services – people are offered a service for a fee, only to find the service isn’t real or doesn’t exist at all. Examples include, offers to fix computers remotely and fake invoices for advertising.
  3. Vishing – con-artists cold-call people pretending to be a legitimate company, asking for credit or debit card  details – for example on the pretence that they need to refund overpaid bills.
  4. Doorstep selling – victims are offered goods door-to-door or from the back of a van, which are likely to be counterfeit. Fraudsters selling mattresses, “fresh” fish and cleaning products were all reported to Citizens Advice.
  5. Upfront payment or fee – fraudsters ask for a payment in advance for a service or product that never materialises, such as asking for a fee to get a loan, or to pay for a training course to secure a job.
  6. Premium rate texts – victims inadvertently agree to receive premium rate texts about games or competitions, usually costing around £4 each.
  7. Counterfeit goods – people buy goods at marketplaces or online that turn out to be counterfeit or even stolen. Common products include cigarettes, shoes and clothing, and tickets for events.
  8. Goods not received – people place orders for goods which don’t arrive. Scams are often carried out through social media and online auction sites.
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