Ask Us Wirral

Ask Us Wirral

Whoever you are, Whatever the Problem, Information and Advice to help


Accessing information and advice without leaving home!

Four local voluntary agencies have come together to deliver a new Information and Advice Service for Wirral. Funded by Wirral Council and Wirral Clinical Commissioning group, the new service ‘Ask Us Wirral’ is being delivered in partnership by Citizens Advice Wirral, Age UK Wirral, Wirral Change and Wirral Mencap.

Alison McGovern MP said about the new service, ‘There have been lots of excellent information and advice services delivered in Wirral, but often it is difficult for residents to know which one to go to. This new service will be a first port of call for residents and will help them get the right information and advice.

The new service, which begins on the 3rd April, means people do not have to leave their homes to get the information and advice they need. Information will be available on the Ask Us Wirral website or advice can be accessed through filling out an online form or simply phoning the low cost telephone number’

Carol Johnson-Eyre, Chief Executive of Citizens Advice Wirral explains the new service further, ‘This is a new way for residents to access the information and advice they need on practical issues that affect them. Issues that many people need advice on include welfare, debt, housing, consumer and relationships – whatever the problem, there is often information and advice that can support people to resolve their practical issues’

The Ask Us Wirral service will also have Communications Hubs on Liscard Road, Liscard and at Wirral Point, Claughton Road in Birkenhead. People can call into the Communications Hubs, where there will be access to computers and freephone lines to access Ask Us Wirral.

The service will also offer advice appointments for issues that cannot be resolved the same day, in over 20 locations across Wirral including the Communications Hubs, Arrowe Park Hospital, GP surgeries, Community venues and at two One Stop Shops – West Kirby and Moreton

To get the right information and advice for you go to or call 0300 33 00 111.

citizens advice wirral