Citizens Advice Wirral is a local charity providing advice, information, advocacy and representation across Wirral. We have provided free, impartial and confidential advice, to Wirral residents since 1939, and were formerly known as Wirral Citizens Advice Bureau.
We are members of the national Citizens Advice charity, but are independent from them.
Our services include general advice, specialist debt advice and specialist primary care mental health advice and advocacy. Pensionwise, a specialist pension advice service and a Financial Capability advice service are also delivered at Citizens Advice Wirral by other local Citizens Advice organisations.
Citizens Advice Wirral actively works for change in the policies and practices of organisations that impact on the lives of our clients. Recent examples include:
- Influencing parliament on the delivery of Universal Credit
- Influencing government practices on the delays in benefit delivery
Our Covid 19 Workplace Risk Assessment can be viewed here
Governance of Citizens Advice Wirral
Citizens Advice Wirral is our operating name; we are legally registered as Wirral Citizens Advice Bureau Limited with the Charity Commission and is also a company limited by guarantee registered at Companies House.
We currently have a Board of 12 Trustees who decide on the strategic direction of the organisation, as well as set the budget and provide oversight of the performance of the organisation. Our Management team lead the operational activity.
Carol Johnson-Eyre – Chief Executive Officer
Anna Barnish – Head of Health/Deputy CEO
Tracy McGinn – Head of Advice and Casework/Deputy CEO
Geoff Roberts – ICT Manager
Joy Williams – Office Manager
Sue McCarron – Advice and Casework Manager
Louise Goulding – Advice and Health Manager
