Walk-Up, Face-to-Face Advice
Some of our walk-up sessions are open to everyone (those marked on the timetable with a star) and some are open to people who already use services at that specific location.
Please be advised that our office in Haymarket, Hinson Street Birkenhead DOES NOT offer face -to-face advice and is ONLY for ADMINistration purposes.
Our Tomorrow’s Women session is exclusively for women seeking assistance with their own gambling issues or requiring support and guidance for someone close to them dealing with gambling problems.
Sessions at the Family Hubs are designed to support people who are pregnant or have a child of any age. They should already be registered at the Family Hub, or be willing to register there. This support provides targeted assistance to families.
Sessions at Wirral Ways are for people who use the services provided by Wirral Ways.
*Please Note*
*To help us support as many people as possible and to keep waiting times down, these sessions are limited to 30 minutes per client.
*If your issue is more complex, we may book you a follow-up appointment or refer you to another service for further support.
*Our walk-up advice sessions as listed below, cater to unique needs, ensuring that you receive the support that’s right for you.
*Sessions can change from time to time due to staff holiday or sickness, so for the most up to date information it is best to check out our Citizens Advice Wirral Facebook page or contact the venue before you travel.
When looking at attending the sessions that are listed as every other week, it might be worth calling the venue before your visit to make sure you get the right week. The numbers for these venues are listed here:
Call us on: 0808 278 7848
Call between 9:30am – 4pm, Monday to Friday.
Please note, the lines are often busy, especially on Mondays and around lunchtime.
0151 647 7907
Tomorrow’s Women
0151 556 1335
Wirral Ways
If you live in or nearer to the Wallasey area then why not drop into the Flourish Wellbeing Hub in Victoria Central Health Centre when seeking support?
Pop in and have a chat! Our walk-up service runs every Monday, Tuesday and Friday at the Flourish Wellbeing Hub. Please see the times in the timetable below. It’s a welcoming space where you can speak with one of our friendly Citizens Advice Advisers. They can provide information and guidance on a range of everyday issues, including housing, benefits, family matters, and the cost of living.
Have a look at what walk-up sessions our Ask Us Wirral Project has on for you to access face-to-face support
- Sessions marked with a star are general walk-up sessions for all to access
- Click the video icons below to view
- Check social media for details of any changes to the planned timetable
Monday
Flourish Wellbeing Hub –
Victoria Central Health Centre, Mill Ln, Wallasey CH44 5UF: 9:30 am – 12:00 noon
what3words /// LIMIT.FLAME.SILK
St James Centre – 344 Laird Street, Birkenhead, CH41 7AL: 9:30 am – 12:00 noon
what3words /// CROWDS.MOVED.MAKES
Rock Ferry Family Hub – Ionic St, Birkenhead CH42 2BL: 9:30 am – 10:30 am
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// METALS.HOBBY.RESORT
Social Prescribing Drop in at Marine Lake Medical Practice Orrysdale Rd, West Kirby, CH48 5AA: 10 am – 1 pm on the first Monday of each month. Next one being: 5th October
*Please note our September session isn’t running due to staff holiday.
what3words /// INCREASED.PICTURE.EDUCATES
Social Prescribing Drop in At Eastway Family Hub, Eastway Primary School, Rossall Road, Moreton, CH46 8TA: 1 pm – 3 pm on selected Mondays:
Tuesday
Flourish Wellbeing Hub –
Victoria Central Health Centre,
Mill Ln, Wallasey CH44 5UF:
Morning Session: 9:30 am – 12:00 noon
Afternoon Session:
2 pm – 3:30 pm
*This afternoon session is not going ahead on Tuesday 11th August or 25th August due to staff holiday.
what3words /// LIMIT.FLAME.SILK
St Chads – Twickenham Dr, Leasowe, CH46 1RJ: 10 am – 1pm
* Please note this specific session is to support those requiring debt advice only.
what3words /// FLIES.HYPE.ODDLY
Seacombe Family Hub – St Paul’s Road, Wallasey, CH44 7AN:
1 – 4pm
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// KEPT.STOP.CARE
Spark Youth –
Unit 5, Wirral Point
132 Claughton Road
Birkenhead
CH41 6EY: 9:30 am -12:00 noon
The session at Spark is only open to young people under 30 yrs of age.
what3words /// PLANT.WARNS.LIMES
Compañeros – 2A Price St, Birkenhead CH41 6JN: 1pm – 4 pm
This specific session is to support those who are part of the recovery community.
what3words /// TRIALS.LAYERS.PINTS
Wednesday
Ganneys Meadow Family Hub – New Hey Road, Woodchurch, Wirral, CH49 8HB: Only on the 1st and 3rd Wednesday of every month during term time ONLY: 9:30 am – 12 noon
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// HOOK.STONE.FULLY
Bromborough Family Hub – Gratrix Rd, CH62 7BW:
Excluding the 1st and 3rd
Wednesday of every month
during term time ONLY: 9:30 am – 12 noon
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// SERVED.SKILLET.REPLYING
Seacombe Family Hub – St Paul’s Road, Wallasey, CH44 7AN: 1- 4 pm
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// KEPT.STOP.CARE
Beechwood Community Shop, Manor House, Beechwood Dr, Beechwood, Prenton, CH43 7ZU: 9:30 am – 12:00 noon
what3words /// NARROW.FEEDS.ASKING
St Chads – Twickenham Dr, Leasowe, CH46 1RJ: 9:30 am – 12:00 noon
*Please Note: This session will be CLOSED on Wednesday 9th September due to staff holidays.
what3words /// FLIES.HYPE.ODDLY
Thursday
Community Advice Hub at The Liberty Centre, 7 Whetstone Lane, Charing Cross, Birkenhead CH41 2QS {By the pram shop}: 9:30 am – 12:00 noon
what3words /// NESTS.CRUSTS.SLEEPS
The Hope Centre at Pensby Library – 329 Pensby Rd, Pensby, CH61 9PB: 1:30pm – 3:00pm
*Please Note: We will be CLOSED on the afternoon of Thursday 17th September due to staff training.
what3words /// SOFA.HEAVE.SHORTS
Nightingales, 88-90 Argyle St, Grange Precinct, Birkenhead CH41 6AG: 1pm – 3pm
This specific session is to support those who are part of the recovery community.
*Please Note: This session will be CLOSED on Thursday 10th and 17th September due to staff holiday and training.
what3words /// RANGED.SHOT.WAKES
–
–
Friday
Flourish Wellbeing Hub –
Victoria Central Health Centre,
Mill Ln, Wallasey CH44 5UF: 9:30 am – 12:00 noon
what3words /// LIMIT.FLAME.SILK
Hoole Road Hub – 78 Hoole Road, Woodchurch, CH49 8EG: 9:00 am – 11:30 am
*Please Note: This session will be CLOSED on Friday 11th and 18th September due to staff holidays.
what3words /// REWARDING.PANELS.BUNS
Neo Community – Beaconsfield Community House, Rock Ferry, CH42 3YN: 2 pm – 3:30 pm
what3words /// FEEL.FLIES.EASY
Brassey Gardens Family Hub – 2 Brassey St, Birkenhead CH41 8DA: 9:30 am – 12 noon
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// AMUSED.EARTH.RATE
–
No matter what your situation, our walk-up advice sessions offer accessible and engaging support, ensuring that you receive the help you need in a welcoming and understanding environment.