What to Expect From Our Walk Up Advice
What to Expect From Our Drop Ins/Walk Up Advice Sessions
- You can speak directly to an Adviser for general advice on issues like benefits, housing, money worries, and wellbeing.
- These sessions are first come, first served and no appointment is needed.
- Please note: We cannot guarantee everyone will be seen, depending on demand.
Frequently Asked Questions
Q: What kind of advice is offered by the walk up advice Adviser?
A: General advice on a wide range of topics including:
- Benefits
- Debt and managing money
- Housing
- Energy bills
- Family and wellbeing issues.
If the issue is too complex to resolve within 30 minutes, the Adviser may arrange a follow-up appointment.
Q: Can the Adviser help complete forms or write letters?
A: No, the Adviser cannot complete forms or write letters during the drop-in.
However, they can:
- Explore what form you may need
- Check if you have the necessary paperwork
- Book you in for a full appointment if needed (subject to availability).
Q: What happens if your issue is complex or needs more time?
A: If the Adviser cannot resolve the issue within 30 minutes, they will either:
- Signpost you to another suitable service
- Refer you internally for a full advice appointment
- Offer self-help resources and guidance to help you move forward.
Q: Does the Adviser give legal advice?
A: No, we do not offer legal advice.
However, the Adviser can:
- Signpost to appropriate legal services
- Refer to free solicitor support if relevant (e.g. family access issues).
Q: Can the Flourish Hub Volunteers give advice?
A: No, volunteers do not provide advice.
Their role is to:
- Welcome you
- Explain what the Flourish Hub offers
- Guide you to the self-help resources
- To let you know when and how you can speak to an Adviser.
Q: Who can access the drop-in sessions?
A: Everyone is welcome.
No referral is needed. It’s a friendly and accessible community service open to all.
Q: What should you expect from our walk up advice sessions?
A: If your issue is complex or requires paperwork, you may need to come back with the right documents or book a longer appointment.
- You may need to wait, depending on how busy the session is.
- Each session is capped at 30 minutes per person.
- We can’t guarantee everyone will be seen on the day.