Christmas Closure Dates
Our Offices
will be closed for Christmas from 1pm on Christmas Eve and we reopen at 9:30am on Friday 2nd January 2025.
If you need advice during this time, you can visit www.citizensadvice.org.uk for online resources and support.
Where to Get Help Over Christmas
Advice Services
Help to Claim (support with Universal Credit claims)
Christmas Week
- Available on 22nd and 23rd December: Open as usual (8am-6pm)
- 24th, 25th, 26th, 27th and 28th December: Closed
New Year Week
- 29th and 30th December: Open as usual (8am-6pm)
- Wednesday 31st December (New Year’s Eve): (8am- Open until 4pm)
- Thursday 1st January: Closed
Re-open as normal on 2nd of January – 8am – 6pm, Monday to Friday
📞 Call 0800 144 8444
Consumer Helpline
Available on 24th and 31st December: 9 am – 1 pm
Lines are closed on the bank holidays – 25th/26th December and 1st January
Otherwise open as normal: Monday to Friday, 9 am – 5 pm
📞 Call 0808 223 1133
Mental health, crisis and community support this winter
Wirral Council offers emergency financial support for residents facing crisis, including help with food, utilities, and essential household items.
Specific eligibility criteria apply, and help is processed quickly to provide immediate relief in emergencies. For more details, visit Wirral Council’s Emergency Financial Support.
If you need mental health and crisis support, please contact one of the following:
Wirral Mental Health Crisis Line
Please call NHS 111 and select the mental health option to talk to a mental health professional.
They will be able to support you to get the help/advice you need. The service is open 24 hours a day, seven days a week.
Companeros – Wirral Crisis Cafe
Provides a warm, welcoming safe space for people struggling with emotional distress who find themselves in crisis.
Tel: 0151 488 8135. Located at: 2a Price Street, Hamilton Square. Open 10.00am – 10pm.
The Samaritans
Provides 24/7 telephone support to get the help/advice you need. Tel: 116123. They are available 24 hours a day, 365 days a year.