Email

By supplying Citizens Advice Wirral with your email address you agree to allow us to store this information and Ask Us Wirral advisers to send you emails regarding your enquiry.

We will aim to respond to your email within 5 working days – please check your junk/spam folder as well as your inbox. Please note during busy periods it may take longer to reply to you. In the meantime, you can find further information on the home page in the section Get Advice Online.

If you require advice urgently please call our phone line on 0808 278 7848 which is open 9:30am-4pm Monday-Friday.

Some complex enquiries may require a telephone or video appointment. In these circumstances, Ask Us Wirral advisers will help book you in for an appointment over email.

Email Advice Form

Email advice form

Citizens Advice Wirral needs to record and store your information to assist you with your enquiry. Please tick the box below to confirm your understanding and allow us to proceed.

Yes

By ticking the boxes below you consent to Citizens Advice ...

allowing a research partner to contact you about the service you received

referring you to a different partner organisation who can best help to resolve your enquiry (email advice may not always be available)

First Name

Last Name

Date of Birth (Day)

Date of Birth (Month)

Date of Birth (Year)

Address

Address Line 1

Address Line 2

Town/City

Post Code

Your Email Address

Your Email Address again

Telephone Number

Can we leave a voicemail, send an SMS or send you a letter? (please tick all that apply)

Voicemail

SMS text

Letter

Your Enquiry

This section is all about your enquiry. Please provide as much detail as you can, the more information you can provide, the better we can try and resolve your issue

Please select the option(s) below that best describe what your enquiry is about

Have you contacted us or anyone else about this before? (ACAS, Citizens Advice, Shelter etc)

Please tell us who you have contacted in relation to your issue(s)

What have you found out so far about your enquiry

Details of the enquiry - Please try to include as much detail and information as possible, including any outcomes you would like to see and all the questions you wish to be answered. This will enable the adviser to give to more specific and accurate advice.

Time limits - please provide any key dates we should be aware of

General Data Protection Regulation and the Data Protection Act 2018

At Citizens Advice Wirral, we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives. We handle and store your personal information in line with data protection law and our confidentiality policy

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We'll only ask for information that's relevant to your problem.

With your permission we might share your information with other organisations so we can help solve your problem, or for help with research, campaigns or media work.

You can withdraw your permission for us to store your personal information at any time - known legally as withdrawing consent. Tell us what personal information you don't want us to store and we'll delete it.

If you would like more detail about your rights and how we use your information, you can read our privacy notice on our website

Email Advice Form

Email advice form

Your Enquiry

General Data Protection Regulation and the Data Protection Act 2018

Citizens Advice Wirral

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