Email Advice Form – Welcome to Citizens Advice Wirral

Email Advice Form

By supplying Citizens Advice Wirral with your email address you agree to allow us to store this information and Ask Us Wirral advisers to send you emails regarding your enquiry.

We will aim to respond to your email within 5 working days - please check your junk/spam folder as well as your inbox. Please note during busy periods it may take longer to reply to you. In the meantime, you can find further information on the home page in the section Get Advice Online.

If you require advice urgently please call our phone line on 0808 278 7848 which is open 10am-4pm Monday-Friday.

Some complex enquiries may require a telephone or video appointment. In these circumstances, Ask Us Wirral advisers will help book you in for an appointment over email.

Citizens Advice Wirral need your permission to record and store your special category personal data (ethnicity, details of disability and health conditions, religion, sexual orientation and trade union membership)

Yes

You clicked that you do not consent

Unfortunately we cannot provide advice for you via email, please call our team on 0808 278848

By ticking the boxes below you consent to Citizens Advice ...

allowing a research partner to contact you about the service you received

referring you to a different partner organisation who can best help to resolve your enquiry (email advice may not always be available)

First Name

Last Name

Date of Birth (Day/Month/Year

Address

Address Line 1

Address Line 2

Town/City

Post Code

Your Email Address

Your Email Address again

Telephone Number

Can we leave a voicemail, send an SMS or send you a letter? (please tick all that apply)

Voicemail

SMS text

Letter

Your Enquiry

This section is all about your enquiry. Please provide as much detail as you can, the more information you can provide, the better we can try and resolve your issue

Please select the option(s) below that best describe what your enquiry is about

Have you contacted us or anyone else about this before? (ACAS, Citizens Advice, Shelter etc)

Please tell us who you have contacted in relation to your issue(s)

What have you found out so far about your enquiry

Details of the enquiry - Please try to include as much detail and information as possible, including any outcomes you would like to see and all the questions you wish to be answered. This will enable the adviser to give to more specific and accurate advice.

Time limits - please provide any key dates we should be aware of

General Data Protection Regulation and the Data Protection Act 2018

Please let us know if you’d like more information about how we’ll use your data. We need your consent to record and use your special category personal data. We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, trade union membership and political opinion. If you agree, we’ll use this information, which is known as ‘special category personal data’ to give you advice and help us gather data to improve our service support our research in a way that you can’t be identiﬁed. We’ll make sure all your information is kept safe in our secure case management system. For more information, here is a link to our policy