Work for us
Join Our Compassionate Team at Citizens Advice Wirral!
About Us
Citizens Advice Wirral is a local charity dedicated to supporting Wirral residents by providing advice, information, casework, and social prescribing services. We assist clients with issues including benefits, debt, employment, housing, and life challenges that affect their health and wellbeing. We’re passionate about making a difference through our Research and Campaigns work, advocating for policy changes that positively impact our clients.
Our Values
These values guide how we operate as an organisation and interact with each other and our clients across all roles.
- Open and Honest
- Professional
- Empowering
- Non-judgmental
- Approachable
Current Vacancies
At Citizens Advice Wirral we seek to embrace emerging technologies and understand that Artificial Intelligence (AI) is increasingly part of everyday life. When we are recruiting, we use situational questions to assess a person’s suitability for the role and so it’s really important that we hear from the person themselves.
With this in mind we screen responses to detect the presence of AI and where high levels of AI are detected we then downgrade the score. We therefore strongly encourage applicants to avoid the use of AI, or to use minimal AI input to avoid a detrimental effect on the shortlisting process.
Please note that our screening tool will assess responses as 100% AI where an answer is written and then submitted to an AI tool for improvement.
We are sorry but there are no job vacancies at this time, please check back later.
Join Our Team –
Debt Caseworker
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.
Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients – we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
We are recruiting for a debt caseworker (trainee debt caseworker would be considered) to provide an effective and efficient casework service within the aims and policies of Citizens Advice Wirral. This includes negotiation and representation on behalf of clients, many of whom may be vulnerable, may have mental health needs and/or long term conditions.
What we’re looking for
We’re looking for someone who:
- Has excellent communication and interpersonal skills
- Is confident supporting people in a digital environment
- Can manage a varied caseload and work independently
- Is committed to delivering high-quality advice
- Shares our values around equality, inclusion and empowering individuals
Why join us?
At Citizens Advice Wirral, you’ll be part of a supportive team making a real impact in people’s lives every day. We’re committed to your development and wellbeing, and to creating an inclusive environment where everyone can thrive.
Working for Citizens Advice Wirral has a range of benefits including:
A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
Agile working and both home and office-based days (role dependent)
Contributory pension scheme
Access to our Employee Assistance Programme (EAP).
Apply now
If you’re ready to help people take control of their finances and navigate their way out of debt with confidence, we’d love to hear from you.
Closing date: Monday 1st June 12 noon.
Interviews: will be held at our offices in Birkenhead shortly after.
We’re Hiring: Financial Capability Keyworker
Citizens Advice Wirral is a local charity assisting Wirral residents with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. We also actively work for change in the policies and practices of organisations that impact our clients.
Our values shape how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
We are recruiting for Financial Capability Keyworkers to improve the financial capability and resilience of clients by providing budgeting support, debt prevention advice, and practical money management skills. The role focuses on early intervention, helping clients take control of their finances before issues escalate into crisis.
Working for Citizens Advice Wirral has a range of benefits including:
A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
Agile working and both home and office-based days (role dependent)
A contributory pension scheme
Employee Assistance Programme
Just follow this link to find out more about this vacancy and start your application today.
Closing date: Monday 1st June 12 noon
Interviews: will be held at our offices in Birkenhead on Tuesday 9th June.
We’re Hiring: Social Prescribing Link Worker
Citizens Advice Wirral is seeking a Social Prescribing Link Worker to join our dedicated Health Team.
Hours of work: Full Time (part time position may be considered)
Location of work: Hybrid · Wirral. Combination of home working and Wirral venues.
Salary: £26,634
The Role
This role empowers people to take control of their health and wellbeing, focusing on ‘what matters to me’. Working closely with the wider clinical team, this role takes a holistic approach to an individual’s health and wellbeing, giving time and connecting people to the assets available to them.
The Candidate
We are looking for enthusiastic and motivated individuals to join the existing team, extending the current personalised care to a wider patient population. The successful candidates will be able to demonstrate the ability to be a good listener, have time for people, be committed to supporting local communities to care for each other and reduce health inequalities.
You should have experience of working positively with people facing complex social and emotional challenges in either a paid or voluntary capacity; inspiring trust, building confidence and motivating. You will have great interpersonal skills; be empathetic, resilient and be able to maintain effective working relationships with partners across the sectors.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients – we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
Working for Citizens Advice Wirral has a range of benefits including:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
- Agile working with both home and office-based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
Closing date: Monday 12th January 12 noon
(please note late submissions will not be considered)
Interviews will take place in Birkenhead on Monday 19th January 2026
To complete your application please visit: Be Applied
Hours of work: Full Time 35 hours per week
Location of work: Hybrid · Wirral. Combination of home working and Wirral venues.
Salary: Starting from £36,000 (GBP)
Citizens Advice Wirral is recruiting for an Office and Compliance Manager to coordinate and support delivery of core office and administrative functions across the organisation including finance administration, HR administration, information assurance, premises management, complaints handling, and compliance. The postholder will support organisational resilience, continuous improvement, and the development of effective working practices across the organisation.
Citizens Advice Wirral is a local charity assisting Wirral residents with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. We also actively work for change in the policies and practices of organisations that impact our clients.
Our values shape how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
Working for Citizens Advice Wirral has a range of benefits including:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
- Agile working and both home and office-based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
- Invigor8 Corporate Membership available
To find out more and complete your application please visit: Be Applied
Closing date: Wednesday 12th August, 5:00pm
Interviews: will be held at our offices in Birkenhead on Tuesday 25th and Wednesday 26th August 2026.
Hours of work: Full Time 35 hours per week. Part time considered.
Location of work: Hybrid · Onsite, Birkenhead Wirral. Combination of home working and Wirral venues.
Salary: £26,024 (GBP)
Citizens Advice Wirral is recruiting for a General Adviser to provide advice across a range of issues including welfare benefits, housing, relationships, debt and employment. The Adviser’s role is to explore a client’s issue and then provide information and advice relating to the client’s options. Advice will be delivered in various ways, including incoming and outbound telephone calls, attendance at outreach settings, web-chat, email, face to face video conferencing, and in future other digital channels such as social media.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients – we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
Working for Citizens Advice Wirral has a range of benefits including:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
- Agile working with both home and office-based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
- Invigor8 Corporate Membership available
To find out more and complete your application please visit: Be Applied
Closing Date: 8am on Monday, 3rd August 2026.
Interviews: will be held at our offices in Birkenhead on Tuesday 11th August 2026.
Hours of work: Full Time – 35 hours per week
Location of work: Hybrid – Onsite, Birkenhead Wirral. Combination of homeworking and Wirral venues
Salary: £33,733 (GBP)
Citizens Advice Wirral has secured funding to create an additional role within the leadership team for a Team Lead – Advice and Outreach. The successful candidate will line-manage frontline staff and will also need to develop partnerships with local organisations in order to create referral pathways for clients who need advice and support. If you are someone who is able to motivate and challenge people, with great communication skills, please see the full job description for further details of this exciting role.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients – we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
Working for Citizens Advice Wirral has a range of benefits including:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
- Agile working with both home and office-based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
- Invigor8 Corporate Membership available
To find out more and start your application please click the link: https://app.beapplied.com/apply/yky0remxb9
Closing date: 8am on Monday, 10th August 2026
Interviews: will be held in our offices at Birkenhead on Wednesday 19th August 2026
Citizens Advice Wirral is recruiting for a Support Worker to provide support across the organisation.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients – we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
Working for Citizens Advice Wirral has a range of benefits including:
A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
Agile working with both home and office-based days (role dependent)
A contributory pension scheme
Employee Assistance Programme
Invigor8 Corporate Membership available
Closing date: 11th September 2026 at 5pm
Interviews will take place, in person, on 22nd September 2026 in Birkenhead.
Citizens Advice Wirral is an equal opportunities employer and does not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.
