Ask Us Wirral
Your local information and advice service
At Ask Us Wirral, we’re here to help you find the support you need, whether it’s about benefits, debt, housing, or general advice. Our service is free, confidential, independent, and we work with trusted partners: Age UK Wirral, Wirral Change, Involve Northwest, Wirral Mind and Wirral Mencap to make sure you get the best advice.
Who is Ask Us Wirral for?
Ask Us Wirral is for Wirral residents who need advice on issues such as:
- Benefits: Make sure you’re getting all the financial support you’re entitled to.
- Debt: Help to manage debt and connect you with expert caseworkers if needed.
- Housing: Advice if you’re having issues with your home, renting, or housing benefits.
- Health and community care: Support navigating healthcare services, accessing care, or understanding your entitlements.
- General advice: Whether you need help with a form, a service, or understanding your options, we can guide you.
Why access the service?
Life can be challenging, and sometimes it’s hard to know where to turn. Our trained advisers can help you understand your options and connect you to local services that can support you further. Whether it’s a simple question or something more complex, we’re here to help.
What to expect when you contact us
When you reach out to Ask Us Wirral, here’s what will happen:
- Initial check: Our friendly advisers will chat with you to understand your situation. This could be over the phone, by email, or face to face at one of our outreach locations.
- Tailored advice: We’ll let you know if we can give you information right away or if you need an appointment for more in-depth support.
- Specialist help: If your issue is more complex, like needing a benefit check or debt assessment, we’ll book a full advice appointment with a trained adviser, caseworker or keyworker.
How to access Ask Us Wirral
There are a few ways to get in touch:
Call us
Call 0808 278 7848 between 9:30am – 4pm, Monday to Friday.
Please note, the lines are often busy, especially on Mondays and around lunchtime.
Email advice form
If you prefer, you can get advice via email by filling in the email advice form
Face to face
Some in-person appointments are available through our advice projects.
We do have walk up advice drop ins at various locations across Wirral. Please see our timetable below.
Have a look at what walk-up sessions our Ask Us Wirral Project has on for you to access face-to-face support
- Sessions marked with a star are general walk-up sessions for all to access
- Click the video icons below to view
- Check social media for details of any changes to the planned timetable
Monday
Flourish Wellbeing Hub –
Victoria Central Health Centre, Mill Ln, Wallasey CH44 5UF: 9:30 am – 12:00 noon
what3words /// LIMIT.FLAME.SILK
St James Centre – 344 Laird Street, Birkenhead, CH41 7AL: 9:30 am – 12:00 noon
what3words /// CROWDS.MOVED.MAKES
Rock Ferry Family Hub – Ionic St, Birkenhead CH42 2BL: 9:30 am – 10:30 am
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// METALS.HOBBY.RESORT
Social Prescribing Drop in at Marine Lake Medical Practice Orrysdale Rd, West Kirby, CH48 5AA: 10 am – 1 pm on the first Monday of each month. Next one being: 5th October
*Please note our September session isn’t running due to staff holiday.
what3words /// INCREASED.PICTURE.EDUCATES
Social Prescribing Drop in At Eastway Family Hub, Eastway Primary School, Rossall Road, Moreton, CH46 8TA: 1 pm – 3 pm on selected Mondays:
Tuesday
Flourish Wellbeing Hub –
Victoria Central Health Centre,
Mill Ln, Wallasey CH44 5UF:
Morning Session: 9:30 am – 12:00 noon
Afternoon Session:
2 pm – 3:30 pm
*This afternoon session is not going ahead on Tuesday 11th August or 25th August due to staff holiday.
what3words /// LIMIT.FLAME.SILK
St Chads – Twickenham Dr, Leasowe, CH46 1RJ: 10 am – 1pm
* Please note this specific session is to support those requiring debt advice only.
what3words /// FLIES.HYPE.ODDLY
Seacombe Family Hub – St Paul’s Road, Wallasey, CH44 7AN:
1 – 4pm
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// KEPT.STOP.CARE
Spark Youth –
Unit 5, Wirral Point
132 Claughton Road
Birkenhead
CH41 6EY: 9:30 am -12:00 noon
The session at Spark is only open to young people under 30 yrs of age.
what3words /// PLANT.WARNS.LIMES
Compañeros – 2A Price St, Birkenhead CH41 6JN: 1pm – 4 pm
This specific session is to support those who are part of the recovery community.
what3words /// TRIALS.LAYERS.PINTS
Wednesday
Ganneys Meadow Family Hub – New Hey Road, Woodchurch, Wirral, CH49 8HB: Only on the 1st and 3rd Wednesday of every month during term time ONLY: 9:30 am – 12 noon
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// HOOK.STONE.FULLY
Bromborough Family Hub – Gratrix Rd, CH62 7BW:
Excluding the 1st and 3rd
Wednesday of every month
during term time ONLY: 9:30 am – 12 noon
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// SERVED.SKILLET.REPLYING
Seacombe Family Hub – St Paul’s Road, Wallasey, CH44 7AN: 1- 4 pm
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// KEPT.STOP.CARE
Beechwood Community Shop, Manor House, Beechwood Dr, Beechwood, Prenton, CH43 7ZU: 9:30 am – 12:00 noon
what3words /// NARROW.FEEDS.ASKING
St Chads – Twickenham Dr, Leasowe, CH46 1RJ: 9:30 am – 12:00 noon
*Please Note: This session will be CLOSED on Wednesday 9th September due to staff holidays.
what3words /// FLIES.HYPE.ODDLY
Thursday
Community Advice Hub at The Liberty Centre, 7 Whetstone Lane, Charing Cross, Birkenhead CH41 2QS {By the pram shop}: 9:30 am – 12:00 noon
what3words /// NESTS.CRUSTS.SLEEPS
The Hope Centre at Pensby Library – 329 Pensby Rd, Pensby, CH61 9PB: 1:30pm – 3:00pm
*Please Note: We will be CLOSED on the afternoon of Thursday 17th September due to staff training.
what3words /// SOFA.HEAVE.SHORTS
Nightingales, 88-90 Argyle St, Grange Precinct, Birkenhead CH41 6AG: 1pm – 3pm
This specific session is to support those who are part of the recovery community.
*Please Note: This session will be CLOSED on Thursday 10th and 17th September due to staff holiday and training.
what3words /// RANGED.SHOT.WAKES
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Friday
Flourish Wellbeing Hub –
Victoria Central Health Centre,
Mill Ln, Wallasey CH44 5UF: 9:30 am – 12:00 noon
what3words /// LIMIT.FLAME.SILK
Hoole Road Hub – 78 Hoole Road, Woodchurch, CH49 8EG: 9:00 am – 11:30 am
*Please Note: This session will be CLOSED on Friday 11th and 18th September due to staff holidays.
what3words /// REWARDING.PANELS.BUNS
Neo Community – Beaconsfield Community House, Rock Ferry, CH42 3YN: 2 pm – 3:30 pm
what3words /// FEEL.FLIES.EASY
Brassey Gardens Family Hub – 2 Brassey St, Birkenhead CH41 8DA: 9:30 am – 12 noon
Family Hub sessions support anyone who is pregnant or has children. Participants must be registered (or willing to register) at the Hub. The sessions offer targeted family support.
what3words /// AMUSED.EARTH.RATE
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