Help to Claim

Citizens Advice Wirral supports people to make a new claim for Universal Credit through its Help to Claim service.

Our trained advisers can help set-up a Universal Credit account, complete claim to-dos, verify identity, ensure the right evidence is provided to the Jobcentre and help people understand what Universal Credit will mean for the individual.

Carol Johnson-Eyre, Chief Executive said, “This service provided personalised support for those who need help applying for Universal Credit. We offer free, independent, impartial and confidential advice to people in the community every day and have developed an expertise in dealing with Universal Credit. We’ve seen first-hand what can happen when people struggle to make a claim and their payments are delayed.

“We encourage anyone who needs help with their application to get in touch with us either over the phone on 0800 1448444 (between 8am and 6pm) or via webchat Not sure what help you need? Contact us and we will work out how to support you”