Volunteer with us
Giving your time as a volunteer with Citizens Advice is a challenging, but very rewarding role, and makes a real difference to the lives of people in Wirral.
Our volunteers work in a variety of roles, ranging from telephone advisers to those who give advice in face-to-face interviews in our offices and outreach locations. We have people that specialise in helping those with mental health issues and others that specialise in financial problems and consumer issues.
We also have opportunities for office administrators.
For whatever role you take, we give you full training and ongoing support.
If you’re interested in volunteering to work with Citizens Advice Wirral and would like to know more, have a look at the pages below.
We're recruiting Trustees - Join us today!
We’re on the lookout for passionate individuals to join our Board of Trustees. As a trustee, you will play a vital role in shaping the future of Citizens Advice Wirral. Our Board of Trustees is responsible for setting the strategic direction of the organisation, ensuring sound governance, and overseeing financial and operational performance.
Trustees work alongside our management team, who lead the day-to-day delivery of services, to ensure we continue to provide high-quality, accessible advice to the people who need it most. To find out more have a little look at our Candidate Briefing Pack below.
*Citizens Advice Wirral is a company limited by guarantee and trustees are also company directors.
For more information on being a company director please visit these guidance pages from Companies House.
Volunteer Stories: Real People, Real Journeys
Volunteering with Citizens Advice Wirral is more than giving time — it’s about growing, connecting, and discovering your potential.
Meet three of our incredible volunteers whose unique journeys show how volunteering can open doors at every stage of life.
From Student Volunteer to Specialist Caseworker: Bron’s Journey
Bron’s journey with Citizens Advice Wirral began in 2019 while she was studying at university. She joined as a student volunteer adviser, balancing her studies with training and casework. Her potential quickly became clear, and with the support and encouragement of her mentor, she thrived in her role.
When a paid position as a Welfare Benefits Caseworker became available, Bron was encouraged to apply — and offered the job before even completing her degree. Around the same time, she was awarded a scholarship for a master’s in Social Policy Research. Determined to continue making a difference, Bron thought she might have to turn it down — but Citizens Advice Wirral had other ideas.
By offering part-time employment to fit around her studies, the organisation enabled Bron to complete her master’s while continuing to deliver specialist advice. Upon finishing her degree, she moved into a dual-specialism caseworker role, advising on both welfare benefits and debt.
Bron’s story is a powerful example of how volunteering can shape a career — and how Citizens Advice Wirral supports people to reach their full potential.
From Stay-at-Home Mum to Full-Time Adviser: Jo’s Transformation
After 15 years as a stay-at-home mum, Jo was ready to rediscover herself. Having once been supported by Citizens Advice Wirral, she wanted to give back — and gain new skills in the process. She joined as a Foundation Adviser, eager to learn and help others.
Through our training and supportive team, Jo quickly developed new skills, from computer literacy to in-depth knowledge of benefits, housing, and family issues. More importantly, she found her confidence again.
That confidence led Jo to apply for a full-time adviser role — and today, she works with Citizens Advice Liverpool, making a real difference every day. Her journey is a brilliant reminder that volunteering can help you rebuild, re-skill, and reimagine your future.
From Retirement to Advocacy: Carol’s Impact
After retiring from a long career in Libraries, Museums & Galleries at the University of Liverpool, Carol chose to begin a new chapter through volunteering. She joined Citizens Advice Wirral and spent four years on the Advice Line, supporting people with a wide range of issues.
Today, Carol is a key member of our Research and Campaigns team, using evidence from client stories to help tackle the root causes of problems. She also plays a vital role in the organisation, representing volunteers on the board of trustees and supporting new volunteers through induction and mentoring.
For Carol, volunteering has offered both purpose and connection — a chance to continue learning, meet new people, and make a meaningful difference in her community. Her journey shows how retirement can be the start of something deeply rewarding.
We do ask that volunteers apply to their local office, so volunteers at Citizens Advice Wirral are usually Wirral residents. If you live in surrounding areas such as Liverpool or Cheshire, we would suggest that you contact your local office to find out about volunteering opportunities available there. We also ask for a minimum time commitment of 1 day per week as this ensures that you feel part of the team and are able to progress through your training at a reasonable pace. Once you are volunteering in your chosen role, committing to at least one day per week will enable you to stay up to date with key developments and will also ensure that your role is rewarding and fulfilling.