Are you someone who is IT-savvy, possesses excellent communication skills, and thrives as a team player? At Citizens Advice Wirral, we are actively seeking a Volunteer Administrator to be a key contributor to our mission. We welcome individuals of diverse backgrounds and experiences to apply, as we believe that diversity strengthens our team.
As a Volunteer Admin, you will have the opportunity to utilise and expand on your existing skills while playing a crucial role in ensuring the smooth operation of our Support Team. Your outstanding communication skills will be pivotal in contacting clients and handling various administrative tasks.
We value a collaborative spirit, and as a team player, you will shine through in supporting staff and volunteers from our various teams and projects, including our debt team, caseworker team, and the Macmillan caseworker team. If you’re passionate about making a positive impact, have a commitment to confidentiality, and want to be part of a dynamic and inclusive team, we encourage you to apply.
Join us at Citizens Advice Wirral and be a part of making a difference together!
Apply for this role
We’re on the lookout for passionate individuals to join our Board of Trustees. As a trustee, you will play a vital role in shaping the future of Citizens Advice Wirral. Our Board of Trustees is responsible for setting the strategic direction of the organisation, ensuring sound governance, and overseeing financial and operational performance.
Trustees work alongside our management team, who lead the day-to-day delivery of services, to ensure we continue to provide high-quality, accessible advice to the people who need it most.
To find out more have a little look at our Candidate Briefing Pack below.
Citizens Advice Wirral is a company limited by guarantee and trustees are also company directors.
For more information on being a company director please visit these guidance pages from Companies House.
Are you someone who is IT-savvy, possesses excellent communication skills, and thrives as a team player? At Citizens Advice Wirral, we are actively seeking a Volunteer Administrator to be a key contributor to our mission. We welcome individuals of diverse backgrounds and experiences to apply, as we believe that diversity strengthens our team.
As a Volunteer Admin, you will have the opportunity to utilise and expand on your existing skills while playing a crucial role in ensuring the smooth operation of our Support Team. Your outstanding communication skills will be pivotal in contacting clients and handling various administrative tasks.
We value a collaborative spirit, and as a team player, you will shine through in supporting staff and volunteers from our various teams and projects, including our debt team, caseworker team, and the Macmillan caseworker team. If you’re passionate about making a positive impact, have a commitment to confidentiality, and want to be part of a dynamic and inclusive team, we encourage you to apply.
Join us at Citizens Advice Wirral and be a part of making a difference together.
Foundation Volunteer Adviser – Start Your Journey in Advice
Join us as a Foundation Volunteer Adviser and play a key role in helping people access the support they need. Based in our Haymarket Court office in Birkenhead, you’ll provide advice through appointments and email, using our trusted information resources to guide clients. This role is perfect for good listeners with an eye for detail and a willingness to learn.
No prior experience or qualifications required. We’ll provide full training, so you feel confident researching and delivering practical advice that makes a real difference.
Our Full General Adviser role is an option for those who have achieved the Foundation level and are looking for the next step in their role. It entails all aspects of the Foundation role, with the addition of supporting our clients through incoming calls on our Adviceline and outbound calls in response to partner referrals.
This can be really rewarding, speaking to people when they need us most, providing them with support and helping them in their time of need. As well as the skills outlined above, to do this role you will need to feel confident speaking to people on the telephone in order to ask questions and get to the root of the issue.
